Help Center

Tell us about your department using the Start Your Store form. We build the store in three steps: you share your uniform policy, choose from a curated, policy-compliant selection of apparel and colors, and we add your logos and patches. A quick human review of pricing and details follows before the store goes live.

Every item in your store is built around the policy you share, so members only see approved items.

Only approved department members may order, and they need a password to login. There are items on the FN Simple main menu outside of your store that people can order that are not department specific.

We accept all major credit cards and Shop Pay and Shop Pay Installments.

Email Support@fnsimple.com and 1 (571) 667-4675.

We offer a free AI scan or watch the sizing video on our How to Size Yourself page, then choose the size that matches your measurements. Fit varies by garment and brand, so check the size chart on each product.

Yes. We use 3DLOOK smartphone sizing: digital body measurements taken with your phone give you a starting size before you order. Final fit varies by garment and brand.

Yes we offer a complimentary 3DLOOK scan for you and your department. Contact us to arrange it.

You can exchange it if it has not been embroidered. See the Returns and Exchanges answers below for the free exchange and the conditions.

We do not offer in-person sizing. Please contact us for a free AI sizing scan.

It depends on whether your order includes non-stock items. If your order is only 7-day items, most orders are targeted to ship within about a week of being placed, decoration included. Items labeled non-stock are ordered specially from a supplier and take longer.

Orders with more than one item ship together or in parts depending on the items. If any item is sourced from a supplier or needs embroidery, it can take longer than 7-day items.

You receive tracking once your order ships from our fulfillment team.

We use UPS Ground as we have found this is the most economical method of shipping.

Yes.

We will work with you as it depends on the stage of the order. Please call 1 (571) 667-4675 or contact Support@fnsimple.com with your order number as soon as possible.

Please contact Support@fnsimple.com with your order number and a photo.

Your logo and patch work is set up once and applied consistently across every item in your store. Print decoration and hemming or tailoring are done in-house, and embroidery is produced through a trusted decoration partner and matched to your department’s approved logo files.

Please contact us and we can review what we need to set up your store and logo.

Yes, start with the Custom Orders page and tell us what you need or call us to discuss.

Prints do not add any time to orders. Embroidery or tailored items will add extra time depending on the complexity, and you can always call us to get an order update.

You can return or exchange items within 20 days of purchase. Contact us within 20 days to start a return. Items must not be worn at all to be eligible for a refund or exchange.

You get one free exchange per order; we cover the shipping for it. Additional exchanges on the same order are at your expense for shipping. Items must not be worn to be eligible for exchange.

After we receive and inspect the item, we refund your original payment method. Please allow up to 10 business days for it to appear on your statement.

Customized items are a final sale.

Contact us at Support@fnsimple.com and we will send return instructions.